Privacy Policy
How we collect, use, and protect your personal information.
Last updated: December 2024
1. Introduction
R&Z Projects ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website randzprojects.com.au or use our services.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Request a quote for our services
- Call or email us directly
- Engage our services
This information may include:
- Name
- Email address
- Phone number
- Property address (for service delivery)
- Details about your project or enquiry
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Deliver our handyman, painting, and landscaping services
- Communicate with you about your project
- Send you service-related notifications
- Improve our website and services
- Comply with legal obligations
4. Third-Party Services
4.1 Formspree
Our contact form is powered by Formspree, a third-party form processing service. When you submit our contact form, your information is processed by Formspree in accordance with their privacy policy. For more information, visit Formspree's Privacy Policy.
4.2 Google Fonts
We use Google Fonts to display typography on our website. Google may collect certain information about your use of our website. For more information, see Google's Privacy Policy.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For service-related records, we typically retain information for 7 years in accordance with Australian business record-keeping requirements.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of every website you visit.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
13. Complaints
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us. We will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.